Refund, Cancellation & Delivery Policy

Last updated: August 9, 2026

Scout & Tailor sells custom-researched, custom-written career documents. Every order is produced specifically for one person and cannot be resold, so this policy is written to be clear about exactly when money comes back to you.

The short version: before we start work, cancel any time for a full refund — we've done nothing yet, so you owe nothing. Once your package is built, it is custom work made for one person and cannot be resold, so it is not refundable on change of mind. If we got something wrong, our remedy is to fix it free — a dead link gets a researched replacement, a factual error gets corrected, a package that misses your stated constraints gets rebuilt. Money only comes back if we can't put our own mistake right. And we never refund based on whether an employer responded to you, because that is not something we or anyone else controls.

Requests must reach us within 7 days of delivery — the same window as your included revision round. After that, the order is closed.

1. Delivery

Single Target — within 48 hours.
Full Campaign — within 72 hours.
Interview Prep, Question Bank — within 48 hours.
Interview Prep + Story Bank — within 72 hours.
Interview Prep, Complete — within 96 hours.
Interview Prep at the Full Campaign client rate — within 48 hours.

If your interview is sooner than the delivery window, say so when you send your details. We will tell you honestly whether we can do it well in the time available — and if we can't, we will refund you rather than hand you a thin kit the night before.

Job-search packages (Single Target, Full Campaign) start their clock when we receive your completed questionnaire and your current resume. Interview Prep starts when we receive your job posting, interview date and format, interviewer names where you have them, and the resume you applied with — those come to us by email after checkout, not through the questionnaire.

All delivery clocks start on receipt of the materials above — not at the moment of payment. If either is missing we will email you to request it. Everything is delivered digitally by email as Microsoft Word (.docx) files. Nothing is shipped physically.

If we are going to miss a delivery window, we will tell you before it passes and give you the choice of a new date or a full refund.

2. Cancellation and full refunds

You may cancel for any reason and receive a 100% refund at any point before we begin research and writing on your order. In practice that means any time before you receive your "we've started" confirmation email. Just reply to your order confirmation and say you'd like to cancel.

3. After work has begun

Once research and writing are underway, your order is partially fulfilled and a full refund is no longer automatic. You are still covered in each of these situations:

A dead application link. We verify every link is live on your delivery day. If one dies before you apply, tell us and we will research and supply a live replacement role at no charge.
A factual error. If a document misstates your experience, dates, employers, titles, or credentials, we correct it at no charge and it does not consume your revision round.
Wrong package delivered. If you don't receive what your tier includes, we complete it at no charge or refund the difference.
Constraints ignored. If matched roles violate hard limits you gave us — below your stated salary floor, in a location or industry you excluded — we rebuild those matches at no charge.

If we cannot put any of the above right within a reasonable time, you get a full or partial refund proportional to what wasn't delivered. We would rather refund you than argue with you.

4. Revisions

Every package includes one revision round, requested within 7 days of delivery. A revision covers rewrites, re-emphasis, tone, and corrections. Corrections to our own errors are always free and never count as your revision round.

5. What we don't refund

Outcomes. We do not refund because an employer didn't reply, didn't interview you, or didn't hire you. We make no guarantee of interviews or employment, and no honest provider can.
Information you gave us. Documents are built from what you tell us. If you supply inaccurate or incomplete information, corrections fall under your revision round.
Change of mind after delivery, where the work was delivered as described and on time.

6. How to request a refund

Email scoutandtailor@gmail.com within 7 days of delivery with your order date and what went wrong. We respond to every request within 2 business days and approved refunds are issued to your original payment method within 5–10 business days, depending on your bank. Cancellations made before work begins are not subject to the 7-day limit — those can be made at any point before your package enters production.

7. Chargebacks

If something is wrong, please email us first — we resolve nearly everything quickly and without argument. A chargeback filed before contacting us costs us the ability to fix the problem for you.

Contact

Scout & Tailor — operated by Andrew Burkhammer
Lafayette, California, United States
scoutandtailor@gmail.com